Review reply

Professional replies to customer reviews — warm for praise, factual for criticism.

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3 free tries, no signup

Who is it for?

Owners and teams who need timely Google review responses.

Typical fields

• Business name
• City / region
• Topic or offer
• Extra notes (optional)

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Example output

Thank you for the 5-star review! We're glad you enjoyed our service. Hope to see you again soon!

How it works

Paste in the customer review, pick the tone (warm for praise, factual for criticism), and SpotCopy builds a fitting reply from vetted templates. No prompts, no AI guesswork — just clean, on-brand wording you copy straight into Google.

Your benefits

Reply to a review in under a minute instead of agonising over the right words.

Even with harsh criticism you stay factual and professional — without sounding defensive.

Template-based and DSGVO-compliant: your reviews never go to an external AI, hosting stays in the EU.

Frequently asked questions

Stay factual, thank the customer for the feedback, and offer a solution or a conversation — without assigning blame. SpotCopy phrases exactly this calm, de-escalating tone for you, so even upset guests read a fair response.

No. SpotCopy works purely template-based, with no external AI services, and hosting stays in the EU. The text you paste in never leaves the system — which keeps the tool DSGVO-compliant and predictable.

No. You enter your business, location, and the gist of the review, and the template adapts accordingly. The tone stays consistently on-brand without two replies reading word-for-word identical.

Goes well with

Appointment reminder → Review request → Job posting →

For these industries

Trades → Restaurants → Healthcare → Services → Beauty & wellness → Automotive →

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