guide
Reply to reviews professionally
Answer Google reviews quickly and on-brand.
Why replies matter
Prospects read reviews and your responses. Silence looks careless; professional replies build trust.
Structure of a good reply
- Thank the customer
- Reference their point (service, product, wait time)
- Invite them back or offer to talk offline if it's criticism
- Stay short — no essays
SpotCopy “Review reply” generator
Enter star rating, a short summary of the review, and tone (friendly / professional). You get ready-to-paste options — no prompt engineering.
Handling criticism
- Stay factual, not personal
- Offer a fix or conversation
- Don't debate every detail in public
Tip
Reply within 48 hours — customers notice active businesses.